When and How to Raise a Dispute?

It is crucial to dispute within the time limit


Last Update 10 maanden geleden

You will be notified through email or text message when someone paid to you. Please check your account whether you actually have received the correct amount within 18 hours. If you have not received the money or received an incorrect amount, make sure you click the “DISPUTE” button first on Swapsy's website and then contact us immediately. Otherwise, the transaction will be confirmed by default and considered as you have received the correct amount. 

If you don't click Dispute in time, Swapsy would not be able to intervene and no further dispute nor funds safety will be guaranteed.

To help you get the money faster, you may receive Multiple Payments as shown above. Only confirm the order for which you actually received the correct amount after checking your e-wallet or bank account. 

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