Frequently asked questions

Do I have to pass ID verification before using Swapsy?

Does my match know my ID information?

Can I have more than one account with Swapsy?

What exchange rate do I get?

How do I send and receive currency for the exchange?

When will I receive the fund?

Can I exchange as much as I want?

How does Swapsy make money?

I have signed up, but why haven’t received the account activation email?

When do I click “I have received the payment”?